FAQ

FAQ Page

Products

How Does Sizing Run?

For our bamboo, twirl dresses, short sets, swim, and tees, We recommend ordering your true age size.

Our smocked items do run on the bigger side. So if your little one is petite, we recommend sizing down.

For example, Meredith, our owner, orders her girl's true age size for smocks as they are in the 70-80 % for height and weight.

If you would like more info on sizing, please visit our size chart here.

How Do I Care For Smocks?

For our smocked items, we encourage using a color catcher on the first wash to avoid colors bleeding.

Smocked items may be washed on cold and tumble dried low. Hang drying is reccomended for best results.

Ric Rac should not be ironed as when introduced to high heat for too long, it can melt.

How Do I Care For Bamboo?

Recommended Bamboo Care:
- Cold Water
- Delicate Cycle
- Minimal Detergent
- Turn Off Agitator (if possible)
- With like fabrics (bamboo only)
- We recommend Hang or Laying Flat to dry for best results.

For first wash, we recommend using a color catcher to avoid colors bleeding.

Why Is My Bamboo Pilling?

Bamboo is a delicate fabric and can pill occasionally when other fabrics are rubbed against it. Pilling is caused by abrasion on the surface of the fabric. Pilling does not effect the functionality and usability of the product.

To reduce pilling, we recommend the following washing instructions:

Recommended Bamboo Care:
- Cold Water
- Delicate Cycle
- Minimal Detergent
- Turn Off Agitator (if possible)
- With like fabrics (bamboo only)
- We recommend Hang or Laying Flat to dry for best results.

For first wash, we recommend using a color catcher to avoid colors bleeding.

What If I Notice An Issue With My Item?

If you receive an item that appears to have a manufacturing defect or error, please send a brief description, photo and your order number to poppykidsco@gmail.com. Manufacturing defects need to be addressed within 30 days of receiving the item.

Do You Offer Wholesale?

We do not offer wholesale at this time.

Shipping

What Is Your Processing Time?

Our warehouse has 1-3 business days to ship process and pack your order prior to shipping. Once your package is shipped, you will receive an email notice with tracking details. If you do not get an order confirmation or shipping notice please check your spam folder and/or text messages. Orders placed using only a phone number will not receive shipping notices.

I Did Not Receive My Order As Quickly As Stated On The Shipping Estimate. Help!

Please note the estimates at check out are provided by the shipping carriers and do not reflect the 1-3 day processing time our warehouse has to process and pack your order. If an item is estimated to have 1 day shipping that only reflects the time it is anticipated to travel to you and not the time included to process and pack.

We are not responsible for the shipping estimates provided by shipping carriers and cannot issue refunds for packages arriving late.

My Order Appears To Be Lost

If your order shows delivered but you have not received the package or it appears to be lost in transit, please file a claim with the shipping carrier at https://www.usps.com/help/missing-mail.htm and send an email to poppykidsco@gmail.com after you have done so.

If I Choose Priority Express Will I Receive My Order The Next Day?

Priority Express shipping does NOT guarantee same day processing/shipping or next day delivery

Can Orders Be Combined For Shipping?

Shipments can be combined for multiple orders, if the orders have not been packaged yet. However a shipping refund is not guaranteed when combining shipments depending on weight of the package and the original shipping method selected at checkout. If you would like to see if shipments can be combined, please email poppykidsco@gmail.com with the order numbers. 

Please note: we are a small business and emails are responded to as quickly as possible, but if orders are shipped before we can get to the email there is nothing we can do.

Returns

Can I Start A Return?

You can access our return portal at https://poppykidsco.com/pages/returns. Customers are responsible for the return shipping label and the cost will be deducted from the refund total.

Please note: an email and order number are required to process a return. If your order was placed using only a phone number, please email poppykidsco@gmail.com with the order number and item you would like to return.

What If I Need To Exchange An Item?

We do not offer exchanges. You are welcome to return the item, if eligible, and repurchase the correct one.

What Is Your Return Policy?

Items may be returned under the following conditions:

  • Return initiated within 7 days of receiving the item
  • Item must be in new, unworn condition free of stains and odors
  • Item must be in the original clear plastic bag that it arrived in
  • All swimwear must have tag attached and hygiene liner in place to be eligible for returns
  • All pajamas must have the yellow tags attached to be eligible for return
  • Once return has been received, it may take 5-7 business days for the refund to be processed to your original payment
  • Personalized items are NOT eligible for returns
  • Warehouse sale items and items marked "final sale" are not eligible for returns or cancellation
  • Customers are responsible for the cost of the return shipping, this is deducted from the refund total
What If I Ordered The Wrong Size Or Need To Cancel My Order?

If you ordered something in error or need to cancel an order, please email poppykidsco@gmail.com with your order number and the issue you would like help with. 

Please note, we are a small business and respond to emails as quickly as possible but if your order is shipped before we can get back to you, you will have to process a return once you receive your package.

Personalized

When Will My Personalized Order Arrive?

Personalized orders take 8-10 weeks to be manufactured and shipped out. When purchasing personalized items, you are agreeing to the timeline provided in the description.

What If I Need To Change A Personalized Order?

After the order period for a personalized order is closed, the orders cannot be changed or canceled.